Claims

We are sorry that a product purchased from us has caused your claim. We will do the very best to find a quick and fair solution. The best and fastest solution is to fill in directly the form of the manufacturer whose product you need to claim. If you need any assistance or have other problems do not hesitate to fill in our form in right bottom corner.

The manufacturer warranty does not cover mechanical damage. Below you can find some examples of mechanical damage mostly caused by transportation or wrong handling of the goods. If your case is mechanical damage you need to claim the transportation.

Transportation

  1. Packing without any visual damage

  2. If the supply is matching your order

  3. To get international CMR (bill of delivery)

  4. If the damage is visible you need to note it in the CMR, inform us and take pictures of the defect. Otherwise we cannot proceed with insurance

  5. Unpack all received goods (applies especially for modules) and control them during 7 days and share the result with Solarity to have a chance to claim the invisible damages at carriers. Without this we have no chance to have success claim.

Please send us a detailed description of your claim including the order number, invoice number and a copy of CMR and pictures if relevant according to your claim via the form in the right bottom corner or here.